Telemarketing Resume Sample

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YOSRA MOHAMED ABBAS

3 ,El-Hasany St., Midan Libnan

El-Mohandeseen, Cairo, Egypt

(+2 02)   33050 090 - (+2 017) 3725 554

yosra_u@hotmail.com

Career Objective

             Seeking to be a member of a finance,acounting,customer Service, Administration …system team.

Career Related Experience

The Egyptian company for  mobile services (Mobinil).                   May2008 until now

* Corporate Call Center representative assistant. From December 2010 till now.

-        Solving Agents' problems.

-        Answering Agents' questions.

          -  Handling angry customers transferred from Agents

* Corporate Call Center representative            From May 2009 to December 2010

-        Solving contact persons  problems.

-        Answering contact persons  questions.

     -  Handling angry contact persons  .

 * Personal call center representative.               From May 2008 to May 2009.

-         Solving customers' problems.

-        Answering customers' questions.

     -  Handling angry customers

  .

Smart Technology Company (SMARTEC)                        Mar 2007 until April 2008

* Telemarketing, Telesales and Purchasing.

-         Searching for clients and contact them and offer them company's products and arrange meeting

   With them.

-        Contacting Distributing agents and sending the best offer to the customers.

-         Receiving purchasing orders from customers and giving it to the sales manager.

            *Accountant.

              - Responsible of filing recording documents on purchasing, sales and expenses.

              - Analyzing the purchasing and sales of the last two years to evaluate the performance of the company.

              - Responsible of company's cash.

Education

               Cairo University, Cairo, Egypt                                                      May 2006.                   

                Bachelor of commerce , Accounting section

               Graduation Grade: Good (617/800) , 77.1 %

             Courses

            * Business for English                                                                                  IPA - 2007

*General English language                                                      American university -2006

            * MS Project 2000                                                                               ITI-Egypt - 2004

            * Internet Using                                                                                   ITI-Egypt - 2004

            * Microsoft Office 2000                                                                      ITI-Egypt - 2004

            * Introduction to Microcomputers                                                       ITI-Egypt - 2004

* General English language                                             Cairo University Egypt - 2003

Languages:

• Arabic                  :               Mother Tongue.
• English                  :               Very good writing & speaking.

·        French                :                Fair .

• Special Skills

• Computer skills;

• Windows XP .
• Office 2003  .
• MS Project  2003.
• Internet Using

Personal Data

      Place of Birth: Cairo-Egypt                 

      Nationality: Egyptian                          

      Date of birth: 12/02/1985

 

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