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VINEETA TIWARI
Contact No.: +91-9876543210 ~ E-Mail: vineetatiwari@rediffmail.com
EXECUTIVE SUMMARY
q Responsible for Making Channel Partners and Design and execution of innovative, rich media campaigns.
q Responsible for developing integrated marketing campaigns for partner recruitment, demand and lead generation.
q Manage direct & indirect resources to ensure that objectives are met.
q 3 years of rich experience in Branch Administration, Audits and Reconciliation, Customer Service and Operations.
q Expertise in managing operations with key focus on optimal utilization of resources with result oriented record of streamlining the working transactions and enhanced operational effectiveness.
q Responsible for Branch Budgeting, Vendor Payments, Cash Handling, Supervising Teller Counter, Clearing etc.
q Possesses sound abilities in handling administrative activitiesin co-ordination with the various departments and ensuring the authenticity and accuracy of the transactions recorded.
q Effective communicator with a remarkable ability to interact with internal and external clients by offering courteous, efficient and helpful service.
EXPERIENCE CHRONOLOGY
July-13 till Date with Collage Group Infra. Pvt. Ltd as Assistant Manager (Channel Marketing)
Nov’ 10–Oct2012 with Axis Bank Ltd., as Assistant Manager Operations (Retail Branch Banking)
Sep’ 09 – Nov’ 10 with HDFC Bank Ltd., as Personal Banker (Retail Branch Banking)
Key Result Areas:
Branch Administration
q Ensuring that the complete authenticity and accuracy while recording the transactions, expenses, vouchers, etc. as per Delegated Authority.
q Maintaining branch records &controlling the branch operations reviewing, tracking, monitoring the records and ensuring resolution of the compliant in accordance with the rules, processes & guidelines of and statutory requirements.
q Assisting in development and rollout of risk assessment frameworks and processes and streamlining & enhancing the systems to achieve maximum efficiency in various operations.
Operations Management
q Delivering cost-effective, quality service in order to retain customers and facilitating the HO functions that require implementation of initiatives at branches; for HO functions seeking feedback, MIS, etc from the branch.
q Handling operational part of the process involving decision making and nurturing leadership quality.
q Branch Audit and ATM Reconciliation.
q Processing Clearing related operations.
q Preparing documents as per the requirements & maintaining confidential work reports/legal documents.
q Processing all Forex Related transactions & handling queries.
q Processing all Teller related operations.
q Applying clean note policy advised by RBI.
Client Relationship Management
q Managing customer centric operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
q Maintaining healthy & cordial relationships with the institutional/ corporate clients for expanding business & resolving the queries & complaints for high customer satisfaction.
q Daily monitoring the escalated mails querying the reasons for escalations and ensuring that timely and correct resolutions are sent to customers.
Team Management:
q Recruiting, mentoring, training and development of the field functionaries to ensure understanding the process, documentation, regulations, etc.
q Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members.
ACADEMIC CREDENTIALS
q M.B.A. in Finance from ICFAI Business School, Chandigarh in 2009.
q BBA from with I.B.M (Kanpur University), Kanpur in 2007 with 1st Division Marks.
q 12th from Dr. Virendra Swaroop Sr. Sec. School, Kanpur
IT FORTE
q Well versed FINACLE, FINWARE, HOST and Ms-Office.
PERSONAL DOSSIER
Date of Birth: 23rd September 19890
Languages Known: English and Hindi
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