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GOURAV KUMAR CHOURASIA
Mobile: +919993005086 ~ E-Mail: gouravnishu@gmail.com
Aspiring for opportunities in the domain of Business Development/ Marketing/ Operations /Human Resource with a reputed organisation preferably in IT industry


þCompetent MBA (Finance) professional.
þKnowledge of account management. Adept in handling day-to-day activities and team handling for smooth business operations.
þSkilled at designing systems & procedures, improving financial performance, heightening productivity and enhancing internal controls.
þExposure in collating & interpreting financial data for determining financial performance the organisation; studying various financials including balance sheet, income statement and statement of changes in net assets, schedule of investments, cash flow statement, shareholder’s interest, financial highlights and notes to financial statements.
þExceptional communicator with strong negotiation, coordination and client need assessment aptitude.


Sachin saxena & Associates. Working as a Trainee in undar to C.A. 01 Jan 13 till yet
Key Accountabilities:
o Working as a Accountant & Auditor. (Recently Compleet Statutory Audit in Central Bank & NBS Bhopal )
First Source Solution Ltd. Tech.Cust. Service Associate 26Aug09 to 18 Sep2012
Key Accountabilities:
o Handling Customer issues for internet broadband & troubleshooting online.
o Handling Escalation of customer & following up the issues.
o Floor Support, feedback & Coaching to associates to achieve their individual & team targets.
o Real Time Adherence Management.
o Briefing & Shrinkage SPOC for the Team to ensure low shrinkage & High Product Knowledge.
Surevin Call Centre Executive One Year
Renuka Agency (ICICI) Recovery Executive One Year
Key Accountabilities:
o Interacting with the customers to gather their feedback regarding the services, identifying & implementing communication strategies, promotional activities to attract new businesses & improving existing services.
o Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
o Attending to clients’ concerns & complaints and undertaking essential steps for effectively resolving the same.


o MBA (Finance) from SIKKIM MANIPAL University in 2011. Secured 71% marks.
o BCA from Barkatullah University Bhopal in 2008. Secured 52% marks.
o XII from Model Hr.Sec School M.P Board Bhopal in 2004. Secured 57.55% marks.
o X from Saraswati Shishu Mandir M.P Board Bhopal in 2002. Secured 58% marks.
IT Skills
o Well versed with all latest versions of Windows, OS, MS-DOS, MS Office (Word, Excel & PowerPoint) and Tally ERP(9.0


o Participate in National Level Gymnastics Competitions.
o Medalist in National Yoga Competition in Gujarat .
o Medalist in State Level Gymnastics Competitions in M.P.
o Participate in various Social, Cultural and Environmental activities in School and College Level.
o Sports Captain in School.
o Member of the Prosperity drives (Help age India ) program in school.
o Worked in NASCANT Networking NGO.


Date of Birth: 23 October 1986
Permanent Address: G – 9/18 North T.T. Nagar Jawahar Chowk Bhopal (M.P) 462003
Languages Known: English and Hindi
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DATE :
PLACE : Bhopal
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