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Curriculum Vitae

RAMA E- mail: rama789@gmail.com reachraam2010@live.com Mobile No – 9886088098                        Present Address:  Rama #48, Temple Road,  Jeevanahalli, Bangalore - 560005   Personal Data: Fathers Name        : Mr. Nagraj Date Of Birth        : 20/02/1986 Sex                        : Male Nationality            : Indian. Marital Status       : Single.   Languages Known: English, Kannada, Hindi, Telugu Hobbies: Playing football, Chess, Reading Magazine, Social networking.

OBJECTIVE Ø  To explore my knowledge and to work in a competitive and challenging environment Ø  Looking forward for new business and ideas. Ø  To play a key role in the continuous growth in the organization EDUCATION Ø  Master Of Business Administration (M.B.A) Ø  Bachelor Of Business Management(B.B.M)                                              ASSETS Ø  Smart working and organizing. Ø  Highly motivated to work as a team. Ø  Analytical and logical skills & leadership qualities. Ø  Positive Attitude. Ø  Self- Motivation. Ø  Take Initiative to change things and convince others. COMPUTER KNOWLEDGE Ø  Basic Computer Knowledge Ø  MS-Office, Ø  C language                                          AREA OF INTEREST   Ø  Marketing Ø  Operations Ø  Administration

Work Experience: ( 3 Years.9 months )

Working as a Social Media Analyst at Autumn Worldwide. (1.6 Months)

            Job Responsibilities:

·        Social Analytics Management, Social Monitoring & Moderation, Social Reporting, Social Audience Management, Social- Target Audience Profiling

·        Listening/Monitoring and being active in understanding what Customers/Stake-Holders are saying about the respective brand in the online space.

·        Using Analytics software, track the trends and use the data to shape content.

·        Analyze the data collected and on a monthly basis, present a detailed report of the same. 

·        Measure the impact of social media on the overall marketing efforts. 

·        Little Knowledge on Social Community / Brand Management & Campaign Management.

Special Skills : MS Excel, Radian6, Alterian SM2, Synthesio, Facebook Ads, Google Adwords, Listening Audit, Brand Performance Audit, Engagement Scoring, Content Management, Target Marketing, Lead Generation.

Worked with IBPO (Infosys BPO), as a Process Associate – Customer Service.  Working for an UK client BT. (1.3 months)

.           Job Responsibilities:

·        Primarily focusing on Customer satisfaction.

·        Dealing with the Customer satisfaction Survey. Getting immediate survey after each and service. Recording and maintaining of the surveyed data.

·        Providing solution over phone to the customer related quires regarding the repairs and faults on the telephone line.

·        Advising the customers of the technical part of possible fault on the line, booking appointments for an engineer’s visit, helping with the swapping of customers’ numbers, helping out customers with the faults on broadband connectivity, helping them in connectivity of a new line. 

Additional Responsibilities:

·        Monitoring Team Adherence Level. Maintaining the data.

·        Repeat analysis and reporting.

Achievements with Infosys: Have been part of a team championship and also have been recognized as a best customer service agent, with highest percentage on the customer satisfaction survey analysis.

Worked with Marks and Spencer for 1 Year as a Sales Supervisor. (1Year)

       Job Responsibilities:

·        Setting up the store standards.

·        Target setting.

·        Maintenance of  Daily Sales Report

·        Checking with the grooming standards.

·        Attending the customer queries.

·        Looking after company’s Loyalty Program.

·        Educating customers upon the loyalty program of the company and regulate the loyalty program activities.

·        Training new staff about the loyalty program.

EDUCATION:

PG	COLLEGE	YEAR OF PASSING	PERCENTAGE
MBA	Global Academy Of Technology, Affiliated to Visvesvaraya Technological University(VTU) Projects: Internship            137/150                 Summer Project   139/150	2009	66%

DEGREE	COLLEGE	YEAR OF PASSING	PERCENTAGE
BBM	SBRR Mahajana College , Mysore	2004-07	70%
PUC	Sri Sai Sathyanarayana, Bangalore	2002-04	63%
SSLC	Vivekananda Educational Centre, Bangalore	2002	55.56%

IN PLANT TRAINING:

Title:          The Organization Study

Company:     Kurlon Limited

Place:       Yashwanthpur, Bangalore

Guide:    Mr. Shivakumar (HRD)        

Duration:   4 weeks

Observation: The in plant training at Kurlon was a value-based experience. KURLON is a market leader and pioneers in rubberized coir mattresses. They have A strong marketing strategy with well trained employees.7 Mackensys Study, SWOT analysis of the Company etc.

SUMMER PROJECT:

Title:         Catchments Analysis for Big Bazaar- Trivandrum.

Company:    Pantaloons (Retail) India Limited.

Place:       Trivandrum, Kerala.

Guide:    Mr. Jeffery Mathew (Sr. Executive Marketing)          

Duration:   6 weeks

Observation: A Study of catchments analysis, to identify the Green zones and Red Belt zones, their competitors, reasons for not visiting the stores and the problems associated.

Internship Trainee :

Worked with Apollo Clinic, for 3 months as an Internship Trainee. Assisting in promotional activity of new Apollo clinic J P Nagar, actively designed, managed and controlled the various medical camps, dealt with the marketing aspects of the clinic, reports delivery and maintenance of customer’s data.

Declaration:

I hereby affirm that the information in this document is accurate and true to the best of my knowledge and belief.

Date:                                   

Place: Bangalore                                                                                                  (Rama)

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