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607 Kalpataru “B” CHS LTD Opp Jain Derasar, Satya Nagar Borivali (W). Mumbai - 92

Mob: +91 98923 95696 Email: bhumi2@yahoo.com

Bhoomika B. Mehta                                   DOB :  02/12/1978

Objective	I want to obtain a full time position in a company where I can demonstrate sound leadership, logical and business skills to produce effective results which would take the company to new heights. Industry Targets: Banking, Financial Services and Insurance (BFSI) sector.
Areas of Expertise	Managerial expertise Technical Expertise Business analytical skills Quality Inspection Operations Management Managing customer complaints Team building & leadership Payout processing Innovation and creativity Loan processing Negotiation skills Reconciliation Vendor management MIS & Analysis
Experience	1) August 2011 – November 2011“Diebold India Pvt Ltd. (Andheri).” Designation: SCM Operations Executive Reporting to: National Head Profile Summary: Team Handling, MIS Process. Responsibilities §  Vendor Invoices Tracking §  Vendor’s Payment Follow-up with Finance §  Weekly/ Monthly Meetings with vendor §  PM Follow-up(Quarterly/Half Yearly) §  Handel Vendor’s Escalations regarding Diebold Process §  Study SLA reports and thereby calculate the penalty and communicate to the Vendor            §  Responsible for AC UPS Call Closing with in SLA agreed with Bank, §  Handle escalations done by AC UPS team & Diebold internal teams §  Ensuring timely implementation of the SLAs. §  Issue PO on vendor against bank approvals for chargeable calls §  Follow-up on PO raised calls §  Follow-up on SLA Failure calls §  Identification of vendors considering their capabilities etc. for AMC. §  Carry out 1st level AMC Rate & part price negotiations with the vendors. §  PO Tracking §  Formulate and issue AMC’s for the vendors, §  Invoicing to customer §  Issue PO for AC UPS Deinstallation & Reinstallation & Follow-up §  Data Management (AMC Data) §  Monthly Reporting (MIS Report, SLA Report & Revenue Report) 2) February 2008 – August 2011 “HDFC Life Insurance Ltd. (Malad).” Designation: Operations Officer Reporting to: Manager Profile Summary:  Central Operations Team – ECS/ SI, Refunds  Responsibilities ECS/SI - processing §  Managing operations with the use of Life Asia (Insurance Software) and Wonders (CRM) for activation and deactivation of ECS/SI/credit card mandates. §  Handling scrutiny of ECS/SI mandate at New Business & Policy Servicing for key critical parameters and tagging of accurate ECS/SI mandate with respective accounts’ in Life Asia §  Similarly handling credit card mandate process, performing scrutiny and tagging §  Daily preparing ECS registration file, 15 days ahead of premium due dates and sending it to authorized RBI vendor for registration. Coordinating with vendors to ensure accurate registration. §  Daily preparing ECS debit – transaction file, 10 days ahead of premium debit date and sending it to vendors for payment processing. §  One point of contact for receiving ECS/SI rejected mandates from vendors and banks along with rejection reasons, and sending letters to customers informing about rejections. §  Uploading cashier entries for all successful ECS debit/ online payment confirmation received from vendor; and for failed transactions, sending letters to customers. §  Reconciliation of payments through ECS/ SI/ Online modes on weekly basis. Refunds – payout processing §  Processing all sorts of refunds namely, surrender, withdrawal, free-look in, death claim, excess debits, maturity, etc for 4 zones on daily basis. §  Assessing clearance history for each refund request to ensure no double payout. §  Sending refund payouts file to accounts for authorization and cheque issuance. §  Monitoring dispatches of refund cheques to respective zones/ branches. §  Receiving lost cheques details from branches and coordinating with accounts department for stop payment and reissue of cheques. Others §  Receiving and resolving customer queries. Diagnosing the root cause and suggest corrective and preventive action (CAPA). §  Handling other processes such as fund switch, premium redirection & change of address and other details of customers on Portals. §  Preparing MIS Report on Daily as well as Monthly basis. Improvements §  Reduced ECS failure cases by introducing Preferred Billing Date feature to customers. Achievements §  Certificate of appreciation for displaying Exemplary Performance & Customer Centric Values for the period 2009-2010 Trainings §  Time Management §  5S Training §  KYC Norms §  Six Sigma – Yellow Belt
	3) August 2006 - February 2008 “Accutech Power Solutions Pvt Ltd. (Andheri).” Designation: Operations officer Reporting to: Manager Profile Summary:  Managing Operations – sales support Responsibilities §  Receiving and tracking of purchase orders for Uninterrupted Power Supply (UPS) device. §  Updating the admin portal for number of orders, delivery schedules, Invoice generation, payment due date notification, etc. §  Coordinating with logistics department for arranging UPS devices as per delivery schedules. §  Coordinating with accounts department to prepare invoices. §  Tracking of invoices and delivery challan in admin portal. §  Reviewing and tracking assets (UPS) for managing sales order and delivery schedules. §  Customer interaction for various reasons namely, registering inquires sales, dispatch and complaints. §  MIS preparation and reconciliation.
	4) October 2005 - July 2006 “Kotak Mahindra Bank Ltd. (Andheri).” Designation: Customer Service Representative Reporting to: Team Leader Profile Summary: Account opening. Responsibilities §  Generating current account and saving accounts leads §  Customer query management §  Documenting and processing of application §  Interacting with branches for various queries and leads.
	5) December 2003 - September 2005 “HBL Global Pvt Ltd. (Andheri).” Designation: Operations executive Reporting to: Team Leader Profile Summary: Car loan documentation, Processing. Responsibilities §  Generating car loan leads §  Preparing of quotation and dispatching them to clients. §  Interacting with walk-in customers. §  Coordinating between bank staffs & Customer. §  Documenting & processing of application forms & loan disbursements.
Education	§  Diploma In Business Management From Indian Merchant Chambers Churchgate, Mumbai – December 2002 §  B. Com from Nagindas Khandwala College of Commerce and Arts, Malad, Mumbai University – April 2001 §  HSC from B. S. G. D. College of Commerce and Arts, Malad, Mumbai,  Pune Board – April 1996 §  SSC from M. K. High School, Borivali, Mumbai, Pune Board – April 1994
Computer Skills	§  Completed Certificate course in Diploma in Web Based Application Including §  Concept of Office XP (Certificate) Computer Station Inc Including Internet §  Secured 1ST Class in Government Certificate course of Information Technology §  Others: Obtained Typing speed of 30 WPM
Languages	English, Hindi, Gujarati,Marathi
Interests	Listening Music, Dancing, sketching.

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