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Chikumbutso Stenner Banda
Nationality: Malawian
Gender : male
Religion :Christian
Marital status : married
Date of Birth: 09 March 1987
· Easy going, trustworthy, Team player, creative, hardworking, fast learner, friendly and special ability to work long and odd hours.
· Self-motivated and able to work with minimal supervision.
· Good communicator at all levels of management.
· Fluent in both written and oral English.
· Ability to plan and organize work and to train and motivate staff in technology-related areas
Bachelor of Science in Information Technology (2006 – 2009)
UNIVERSITY OF MALAWI, the Polytechnic
With this Degree, I have acquired knowledge and skills in; windows and Linux system’s administration, Database Administration, computer networking, visual programming, C programming, systems analysis and designing, web server administration (APACHE) , website designing and development (both dynamic and static), information systems, Microsoft Office Packages( Word, Excel, Access, PowerPoint, etc.), Business Communication, and Business Mathematics.
2003 to 2004 Malawi School Certificate of Education
KABWABWA COMMUNITY DAY SECONDARY SCHOOL
2001 to 2002 Junior Certificate of Education
KABWABWA COMMUNITY DAY SECONDARY SCHOOL
Designed and developed an Electronic voting system using PHP programming language and MySQL Database.
Technical SPOC and coordinator for Malawi BB lite implementation
Airtel money Bank integration SPOC for Malawi
Know Your Customer Technical SPOC for Malawi
June 2012 to date
Working for Onmobile global Limited as an Operations Engineer
Reporting Line: Operations Manager for Africa
Roles and responsibilities
ü Day to day operational activities (Process adherence & incident reports, security updates, Backup, Reporting, Release management, Testing, CDR, reconciliation) ü Process adherence & incident reports ü Providing 99.9% uptime of systems with Sanity Checklist: checking daily processes ü Mock Server and mock telephony Installation and Configuration ü ILO and OAM Administration, SMS and USSD MM Configuration on RBT and UMP ü Level 1 Product & platform support for a customer. Single point of contact for all operational/technical issues ü product & platform support level 2. in-depth operational knowledge of products and diagnose/fix most of the issues and complaints with minimal support from the Product team ü Managing windows/Linux servers, storage systems & Network Server/product deployment, expansion & testing ü Troubleshooting on platform/products/networking/telecom/database |
June 2010 to May 2012
Working for Airtelthen transitioned to IBM as a Value Added Services (VAS) Administrator
Reporting line: VAS and Billing Manager
Roles and responsibilities
- System administration of Blackberry
Checking system logs and ensuring 99.9% uptime of the Services
Liaising with system vendors on system upgrades and changes
Creating/deleting and editing user accounts on the system
Installation of Enterprise service to Airtel clients
Email administration on Blackberries
Training system users
Testing and authenticating new Blackberry models from Research in motion
- System administration of m-commerce (Airtel money, Me2u and Mobile top-up)
Checking system logs and ensuring 99.9% uptime of the Services
Liaising with system vendors on system upgrades and integrations
Creating/deleting and editing user accounts on the system GUIs
Installation of Enterprise service to Airtel clients
Training system users
Providing reports on weekly and daily basis
- System Administration of voice and data bundles
Daily system monitoring by checking logs
Creating/modifying the bundles to suit business needs
Performing system backups and upgrades
Resolving customer queries
- End-user support to Customer Care and other departments
Training users on new developments and technologies
- Initiative to support other systems – Oberthur, LMS, CRM, Homisco, Telecom Live Content (TLC) and pyro
Providing 24 hour support to systems by working hand in hand with the system developers (vendors)
- Providing backup support to other VAS systems such as the content server developed by inmobia (France) and starfish (south Africa)
Postpaid Billing Administration
Sending of daily reports
Rating files from MSCs
Sending of interconnect files from EMM
End User management
Bill run and invoice generation
Mr. Leonard Munthali IBM CSM & PFM Malawi SA office +27 (0)11 302 8633 SA mobile +27 (0)741500005 email: MUNTHALI@za.ibm.com | Adam Gondwe Customer Problem Manager Ericsson Malawi P.O Box1235 Blantyre Malawi Mobile: 265999989898 Email: adam.gondwe@ericsson.com | Mr Owen Kamwendo Enterprise risk management specialist KPMG Malawi P.O BOX 508 Blantyre Phone: 265999550000 Email: okamwendo@kpmg.com |
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